Last updated: 14/09/2026
We create small handmade polymer clay figures with care, and each piece may have slight variations in colour, shape, texture, or finish. Please read this policy before placing your order.
1. Change-of-Mind Purchases
Unless otherwise required by applicable law, we do not accept returns or offer refunds for change-of-mind purchases.
Please make sure you have selected the correct item and shipping details before completing your order.
2. Damaged Items
Because our products are handmade and delicate, damage may occasionally occur during shipping despite careful packaging.
If your item arrives damaged, please contact us at support@tinymossstudio.com within 30 days of delivery.
To help us assess the issue, please provide:
- Your order number
- Clear videos of the damaged item
- Photographs of the outer packaging and shipping label
- Photographs showing the condition of the packaging upon arrival
Please keep the original packaging until your claim has been resolved, as it may be required for a shipping claim.
If we determine that the item was damaged during transit, we will, where reasonably possible and subject to availability, offer a replacement, repair, refund, or other appropriate remedy.
3. Incorrect, Defective, or Misdescribed Items
If you receive an item that is incorrect, defective, or materially different from its description, please contact us at support@tinymossstudio.com within 30 days of receiving your order.
We may request photographs or other information to help us assess the issue. Where appropriate, we will provide a replacement, repair, refund, or other remedy in accordance with our applicable legal obligations.
4. Handmade Variations
Our products are handmade, so minor differences between individual pieces are expected and are not necessarily considered defects.
Small variations in colour, texture, shape, or finish are part of the handmade nature of our products. However, this does not affect your rights where an item is defective or does not match its description.
5. Refunds
Where a refund is approved, it will generally be issued to the original payment method.
Please allow 5 – 30 business days for the refund to be processed. The time taken for the funds to appear in your account may vary depending on your payment provider.
Original shipping costs will not be refunded, except where otherwise required by applicable law.
6. Exchanges
We do not offer exchanges for change-of-mind purchases.
For approved replacements due to damage, defects, or incorrect items, we will provide further instructions after reviewing your claim.
7. Return Shipping
No return shipping will be necessary for approved claims relating to damaged, defective, incorrect, or misdescribed items. We will work with you to resolve the issue without requiring the item to be returned, where appropriate.
8. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable Malaysian law.
Where applicable, products will be supplied in accordance with their description and applicable legal requirements concerning quality and fitness for purpose.
9. Contact Us
For questions about returns, refunds, or damaged items, please contact us:
Tiny Moss Studio
Email: support@tinymossstudio.com
Website: www.tinymossstudio.com