Last updated: 14/09/2026
We carefully pack every order to ensure your handmade pieces arrive safely. Please review the information below before placing your order.
1. Processing Times
Orders are typically processed and prepared for shipment within 3 – 7 business days after payment is received.
As our products are handmade, processing times may occasionally vary. If there is a significant delay with your order, we will contact you using the details provided at checkout.
2. Shipping Methods & Delivery Times
We currently ship using DHL and FedEx.
Estimated delivery times after dispatch are:
- Malaysia, Singapore, Thailand, Indonesia: 10 – 18 business days
- International: 14 – 21 business days
Delivery times are estimates only and may be affected by customs processing, public holidays, weather, courier delays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery destination, selected shipping method, and order size.
Any applicable taxes, duties, or VAT will be handled as stated at checkout.
EU shipping is currently unavailable due to new packaging regulations.
4. Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please ensure that your shipping address and contact details are correct before completing your purchase. We cannot be responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
5. Damaged Items
Our figures are small and delicate handmade items, and while we take great care in packaging every order, damage can occasionally occur during transit.
If your order arrives damaged, please contact us at support@tinymossstudio.com within 30 days of delivery. Please include:
- Your order number
- Clear videos of the damaged item
- Photographs of the packaging and shipping label
- Any other relevant information about the damage
Please keep the original packaging until your claim has been resolved, as it may be required for a courier or shipping claim.
We will review the circumstances and, where appropriate, offer a replacement, repair, refund, or other remedy in accordance with our applicable legal obligations and our Returns & Refund Policy.
6. Lost or Missing Orders
If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us at support@tinymossstudio.com.
For tracked shipments, we may first contact the relevant courier to investigate the shipment. If an order is confirmed as lost in transit, we will work with the customer to determine an appropriate resolution in accordance with our applicable legal obligations.
We are not responsible for orders marked as successfully delivered to the address provided at checkout, unless otherwise required by applicable law.
7. Customs & International Orders
International orders may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Customs delays are outside our control and are not included in estimated delivery times.
8. Delivery Address
Please carefully check your delivery address before placing your order. Once an order has been dispatched, we may not be able to change the delivery address.
If a parcel is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order to be sent again.
9. Your Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude or limit any rights or remedies you may have under applicable Malaysian consumer protection laws.
Where applicable, products will be supplied in accordance with their description and applicable legal requirements regarding quality and fitness for purpose.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Tiny Moss Studio
Email: support@tinymossstudio.com
Website: www.tinymossstudio.com