Last updated: 14/09/2026
Welcome to Tiny Moss Studio. By using our website at www.tinymossstudio.com or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Our Products
Our products are handmade polymer clay figures. Because each piece is handmade, small variations in colour, shape, texture, and finish may occur. These natural variations are part of the character of handmade products and are not considered defects.
Product images are provided for illustration. Colours may appear slightly different depending on your device or screen settings.
2. Pricing & Payment
All prices are displayed in USD unless otherwise stated.
We reserve the right to change prices, product details, promotions, or availability at any time without prior notice. Price changes will not affect orders that have already been accepted.
Payment must be successfully received before an order is processed and shipped. Any applicable taxes, duties, VAT, or other charges will be displayed or communicated where applicable.
3. Orders & Order Acceptance
Placing an order through our website constitutes an offer to purchase. You will receive an order confirmation after submitting your order; however, this does not necessarily mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit an order for reasons including product availability, pricing or listing errors, suspected fraudulent activity, or other circumstances beyond our reasonable control.
If we cancel an order after payment has been received, we will issue a refund for the amount paid for the cancelled order.
4. Shipping & Delivery
We ship orders to the destinations listed on our website. Estimated delivery times are provided as a guide and may vary due to customs, postal services, weather, or other circumstances outside our control.
Customers are responsible for providing accurate shipping information. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
For information about shipping, please refer to our Shipping Policy.
5. Returns & Refunds
Returns, exchanges, and refunds are subject to our Returns & Refund Policy.
If an item arrives damaged or you believe there is an issue with your order, please contact us at support@tinymossstudio.com as soon as possible with your order number and photographs of the item and packaging.
6. Customer Accounts
If you create an account on our website, you are responsible for keeping your login information confidential and for all activity carried out through your account.
You agree to provide accurate and up-to-date information and not to use another person’s account without permission.
We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.
7. Intellectual Property
All original photographs, product images, illustrations, logos, written content, and original designs created by Tiny Moss Studio are protected by applicable intellectual property laws and may not be copied, reproduced, distributed, or commercially used without our prior written permission.
Some products sold by Tiny Moss Studio may be fanart or works inspired by existing characters, brands, or other intellectual property owned by third parties. Any third-party names, characters, trademarks, logos, or other intellectual property remain the property of their respective owners. Unless expressly stated otherwise, Tiny Moss Studio does not claim ownership of these third-party rights.
The purchase of a fanart product does not grant the purchaser any rights to reproduce, manufacture, distribute, or commercially exploit the character, franchise, artwork, or other third-party intellectual property represented by that product.
Where applicable, our own original artwork, photographs, product designs, and creative contributions remain our property, subject to any rights belonging to the relevant third-party intellectual property owner.
8. Website Use
You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of the website.
You must not attempt to gain unauthorized access to our website, introduce malicious code, scrape or copy our content without permission, or use the website for fraudulent or unlawful purposes.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Tiny Moss Studio will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.
Our total liability in connection with any order will not exceed the amount you paid for the product giving rise to the claim, except where liability cannot legally be excluded or limited.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.
10. Third-Party Services & Links
Our website may use or link to third-party services, including payment processors, shipping providers, and other platforms. We are not responsible for the content, availability, or practices of third-party services.
Your use of third-party services may be subject to their own terms and privacy policies.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law & Jurisdiction
These Terms and any agreement arising from your use of our website or purchase of our products are governed by and construed in accordance with the laws of Malaysia.
Any dispute, claim, or matter arising out of or in connection with these Terms or your purchase from us shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13. Contact Us
If you have any questions about these Terms, please contact us:
Tiny Moss Studio
Website: www.tinymossstudio.com
Email: support@tinymossstudio.com